Privacy Policy

The data controller of your personal data is bestslotsie.com, a limited liability company incorporated in Malta, subject to Maltese law, and having its registered address at Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta.

bestslotsie.com is referred to as “we,” “us,” or “our” in this Privacy Notice.

This Privacy Notice is linked to our General Terms and Conditions. You should read both documents carefully. We may update this Privacy Notice as our processes change. The date of the most recent update can be found at the bottom of this page.

If you have any questions about this notice, please contact our Customer Services team, who will be happy to assist you. You can reach Customer Services via chat.

Type of Information We Collect

Name

Telephone number

IP Address

Home address

Information required for Know Your Customer (KYC) checks

Answers to security questions

Your betting and gaming activity

Information about the source of your funds

Information relating to Self-Exclusion

Your marketing preferences

Email address

Title

Occupation

Date of Birth (DOB)

Account Number

Information on deposits and withdrawals

Account activity logs and history

Information required to meet Responsible Gambling obligations

Payment methods

It is your responsibility to inform us of any changes to your details so that we can maintain accurate records. Some of this information is required for registration with us.

How We Use Your Personal Data

This section outlines how we use your data and the legal basis for doing so.

Purpose Legal Basis
Setting up and using your account, including making deposits, placing bets, and playing games. Necessary for the performance of a contract
Providing our betting and gaming services to you. Necessary for the performance of a contract
Tracking deposit limits. Consent
Providing customer support for our website or mobile app. Legitimate Interest
Handling queries and complaints through our Customer Services team. Legitimate Interest
Linking multiple accounts. Legitimate Interest
Recording and listening to telephone calls with Customer Services. Legitimate Interest
Verifying the accuracy of information you’ve provided. Necessary to comply with a legal obligation
Conducting Anti-Money Laundering (AML) checks. Necessary to comply with a legal obligation
Monitoring activity for fraud and crime investigations. Necessary to comply with a legal obligation
Sharing information with public bodies such as the Police or Gambling Authorities. Necessary to comply with a legal obligation
Monitoring gambling patterns using automated decision-making for Responsible Gambling concerns. Necessary to comply with a legal obligation
Creating and analyzing reports on service use. Legitimate Interest
Contacting you for research to understand customer perceptions of our services. Legitimate Interest
Using aggregated gambling data to manage risk. Legitimate Interest
Communicating service messages, including changes to services, terms, or privacy policy. Necessary for the performance of a contract
Providing personalized services and improving customer experience. Legitimate Interest
Analyzing your information to suggest relevant products and offers. Legitimate Interest
Sending mobile app notifications (if applicable). Consent (You can adjust preferences on your device)
Prevention or detection of crime. Necessary to comply with a legal obligation
Sending marketing communications regarding promotions or services you may be interested in. Legitimate Interest
Using your email for social media advertising campaigns. Legitimate Interest
Collecting and analyzing data from cookies and similar technologies. Consent. Please review our cookie policy for more details.
Conducting affordability and identity checks. Necessary to comply with a legal obligation
Processing safer gambling activities such as self-exclusion, deposit limits, and time-outs. Necessary to comply with a legal obligation

Sharing Your Personal Data

We may share your personal data with:

Analytics companies

Advertising agencies

Risk and fraud agencies

Social media companies

Customer service providers

Regulators

Companies within the bestslotsie group

Credit reference agencies

Game providers

Payment providers

We also disclose anonymized data (such as aggregated statistics) to describe our services, customer demographics, traffic patterns, and for other lawful purposes. These statistics do not include personal data.

In some cases, we may be legally required to disclose certain types of personal data, such as under court orders or government requests.

We share your personal data with TransUnion, a verification service provider, for identity checks. You can review their privacy notice here: TransUnion Privacy Notice

Overseas Transfer of Your Data

Your personal data may be transferred outside the European Economic Area (EEA) for the purposes of service provision. We will ensure that appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules, to protect your data in line with EEA standards.

Your Rights

You have the right to:

Access the personal data we hold about you.

Request that we erase your personal data.

Object to processing based on our legitimate interests, including for marketing purposes.

Rectify any inaccurate personal data.

Request that we restrict our processing of your data.

Request data portability (to transfer data to another organization).

Request an explanation of decisions made through automated processing.

Lodge a complaint with a data protection regulator.

Withdraw consent, where applicable, at any time without affecting the lawfulness of processing before the withdrawal.

Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of data transmitted via the website.

Retention of Your Data

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, and as required by applicable laws, for compliance, dispute resolution, and other legal obligations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and we will notify you of any material changes by posting the updated Privacy Policy on this page. Please check this page periodically for updates.